State Farm® Insurance Agent Chad Sutherland

"I had a policy with Chad Sutherland for about 3-4 years. I just now ended my policy. He was condescending to me when I had confusion about my policy. After our only and first conversation, he had the people who worked for him answer emails or direct calls. The people who he had reach out instead of him, who were far more personable and assisted with everything I needed."

"Chad and State Farm have been the worst insurance company I’ve ever had to deal with. To start, we had a house fire at 2am on a Sunday. When I tried calling State Farm NO ONE answered. No one answered at corporate, no one answered at Sutherland’s office. No one answered my calls, texts or emails until 11am on Monday when I finally got ahold of Chad who said he didn’t know why that would have happened but it was probably my phone service (it wasn’t) and that he should have been there that night with a check for $5000. He did eventually show up with a check for half that amount. And that was the last time I actually saw Chad my State Farm agent. I called him again several days later to ask why we hadn’t heard from our State Farm adjuster yet to which he told me I needed to “adjust my expectations” around the situation and that things like this can take months. Instead of being talked to like a hysterical woman, it would have been lovely if ANYONE at State Farm would have apologized (to begin with) and then maybe had taken the time to sit down with us for a few moments and walked us through what the next weeks/months might look like. Instead, wonderful Chad kept passing the buck to corporate and it took 8 days just to get a call back from our State Farm adjuster who was going to “answer questions” for us. He didn’t do shit but say one thing then do another. SF cut off our funding for housing after just 8 weeks. We were displaced for 315 days. We moved 22 times. State Farm doesn’t care. We had to hire an attorney, request an appraisal and they still owe us money from that decision over a year ago. Then to add insult to injury, they doubled our insurance. No call from good ol’ Chad to discuss why or how we could save. Just straight up doubled. I hope every person with a job tied to State Farm has to experience 1/10th the pain/anxiety/fear we lived through this year. You are not decent people."

"Our experience with State Farm has been over multiple generations and agents (as they retired). We ae now moving out of state and needed find a new State Farm agent. With that being said, we couldn’t leave without giving Chad and his team a thumbs up for all their assistance over the years! They have always been very knowledgeable and eager help. We will miss Darian and her ever so positive attitude, quick resolve, helpfulness, and humor. Thanks for the many good years!"

"I have worked with Chad for 2 years now. He is responsive and courteous. Thank you Chad!"

"Switched here from a different State Farm agency and absolutely love the work Darian & Chad have done for me! They got me the best pricing for my last vehicle and are so accessible that it’s so awesome! I absolutely love this place and highly recommend it! I have never experienced like I am bothering, it is amazing to have such open communication to get assistance within as short as a 1 hour response or even quicker! Cannot stress how awesome Darian & Chad have been since my swap here!"

"Edit to respond to the comment from Sutherland's office: No, there has not been an investigation by State Farm yet (or if there has been, nobody contacted me for my input and nobody sent me results of the investigation) and the state has not yet started their investigation. Please be sure to be honest in your comments. Original comment: After being the victim of domestic abuse, this office allowed the abuser to make changes to my insurance policies without ever notifying me. I happened to find out accidentally from someone else and discovered that these changes were going to add $80+ to the amount that I already paid. This office has refused to apologize and states that they did nothing wrong, even though their actions appear to have violated State Farm’s written policy and may have violated state law. State Farm has also refused to let me speak to the underwriter’s supervisor, has refused to state their policy about domestic abuse victims, has made conflicting statements about what rules are followed, and has refused to put protections in place to prevent future problems. This problem comes a couple of months after discovering that another State Farm agency gave my private information to an unauthorized individual without ever asking my permission (still no follow up from State Farm to this day). State Farm's underwriter for MN was completely unfamiliar with MN's insurance regulatory structure. Even other State Farm agents say that what happened should never have happened and was wrong. Minnesota Department of Commerce (this is the department that regulates insurance) has requested to investigate these incidents and this office. Maybe stuff like this is why Consumer Reports rates State Farm so low now."

"Darian went above and beyond to help one of my State Farm customers who stopped by their office. Chad and his team are so professional and kind. Thanks for being good neighbors! -Steph"

"Bundled with state farm, Chad and his team are quick to respond and helpful. Also the state farm app is great for tracking the progress of claims."

"Great agent for all your insurance needs"

"Chad Sutherland and Team at State Farm Brooklyn Park Mn saved me! My monthly premium came in less than my previous insurance company. Moving forward I have never had a bad experience going into the office or via phone. 5 stars from me!"

"I have had nothing but good experiences!"

"The whole team was knowledgeable, courteous, and went out of their way to help me navigate a fire claim in what was a very stressful time. Highly recommend!"

"Everyone there has always been there for me no matter what I needed"

"Shane was great! He explained everything in detail so I could find the right coverage for my family. We saved over $200 a year by switching!"

"Great experience with this agency! Always support me so well!"

"Very friendly, knowledgeable, patient and problem solving staff. Thank you!"

"Working with Shane and Chad was/is a great experience. We talked about my insurance needs to make sure I had the right coverage, even told me when they thought what I wanted was too much and not necessary. Since I signed up with them they have checked in, and even alerted me when my drive safe information needed to be updated to keep my discount going. I've used other companies in the past, but switching to this team and having them in my corner was the right move! I recommend this team to my family and friends."

"Chad and Shane are always eager to help me out when I have questions. THE OFFICE IS USUALLY ALWAYS HAS OPEN AVAILABLE HOURS . EVEN IF THEY ARE TUED UP THE RECEPTIONIST CAN HELP ME OUT. ....REBECCA JECHOREK...."

"Been with Chad and his team for over 3 years. Amazing, friendly, helpful agent and team. Always recommended"

"Chad and team are amazing to work with for all of our insurance needs."

"Easy to work with. Shane makes himself available to answer questions"

"Always friendly & helpful to our Insurance needs."

"Great service ! Highly recommended for insurance needs . Prompt answers to my questions !"

"Thanks Chad and team for all your help and knowledge getting my accounts switched over. I appreciate everything you've done!"

"What I can tell about Chad is he takes the time to explain things and spends time making sure he understands my needs as well as my goals"