Edit to respond to the comment from Sutherland's office: No, there has not been an investigation by State Farm yet (or if there has been, nobody contacted me for my input and nobody sent me results of the investigation) and the state has not yet started their investigation. Please be sure to be honest in your comments. Original comment: After being the victim of domestic abuse, this office allowed the abuser to make changes to my insurance policies without ever notifying me. I happened to find out accidentally from someone else and discovered that these changes were going to add $80+ to the amount that I already paid. This office has refused to apologize and states that they did nothing wrong, even though their actions appear to have violated State Farm’s written policy and may have violated state law. State Farm has also refused to let me speak to the underwriter’s supervisor, has refused to state their policy about domestic abuse victims, has made conflicting statements about what rules are followed, and has refused to put protections in place to prevent future problems. This problem comes a couple of months after discovering that another State Farm agency gave my private information to an unauthorized individual without ever asking my permission (still no follow up from State Farm to this day). State Farm's underwriter for MN was completely unfamiliar with MN's insurance regulatory structure. Even other State Farm agents say that what happened should never have happened and was wrong. Minnesota Department of Commerce (this is the department that regulates insurance) has requested to investigate these incidents and this office. Maybe stuff like this is why Consumer Reports rates State Farm so low now.

Darian went above and beyond to help one of my State Farm customers who stopped by their office. Chad and his team are so professional and kind. Thanks for being good neighbors! -Steph

Bundled with state farm, Chad and his team are quick to respond and helpful. Also the state farm app is great for tracking the progress of claims.

Great agent for all your insurance needs

Chad Sutherland and Team at State Farm Brooklyn Park Mn saved me! My monthly premium came in less than my previous insurance company. Moving forward I have never had a bad experience going into the office or via phone. 5 stars from me!